It’s not a faith in technology. It’s faith in people. — Steve Jobs
As social media and the web has become more and more a part of the lives of consumers, many marketers are asking themselves the following question: “What can we do to turn our customers using social media into loyal brand advocates?”
It’s a good question to ask. Social media provides an extremely unique opportunity for businesses. Never before has it been easier for consumers to talk to others about what they think of a brand’s services or products.
I want to share a video on this subject that I found helpful. It’s from the Harvard Business Review YouTube channel. In it, Fred Reichheld, fellow and founder of the loyalty practice at Bain & Company, explains how Apple builds loyalty. Take some time to watch it now:
Do you think social media has helped companies reach out to [Read more…]